Your Feedback Matters

1. When was your last contact with the Office of the Ombudsman regarding your problem, concern or complaint? [Choose as many as appropriate to you]








2. Indicate the name of the Ombudsman you contacted:





3. It was easy to locate the Office of the Ombudsman and/or find the website (www.algonquincollege.com/ombuds).










4. Why did you contact the Office of the Ombudsman? [Choose all the answers that best apply to your situation]










5. The Office of the Ombudsman responded to my initial contact in a timely manner (within 5 working days of my email, telephone message, fax, or letter).










6. I was given an opportunity to present my views and express my concerns.










7. The Office of the Ombudsman acted in an impartial and unbiased manner.










8. The communication of my problem, concern or complaint was handled in a confidential manner by the Office of the Ombudsman.










9. The staff in the Office of the Ombudsman treated me with respect and were helpful (ie. responsiveness to my questions, assistance provided in understanding my matter and exploring and/or evaluating available options in a straightforward manner, etc.)










10. Overall, I am satisfied with the assistance I received from the Office of the Ombudsman.










11. I would refer fellow students, who have a problem, concern or complaint, to the Office of the Ombudsman.










12. Without the assistance of the Office of the Ombudsman, I would have pursued or sought a resolution to my problem, concern or complaint externally (e.g. Legal Assistance, Human Rights Commission, Provincial Ombudsman, Federal and/or Provincial Government Agency, etc.)










13. What would you recommend/suggest to improve our service?



Thank You